PM for halving grievance redressal period; CBDT continues to score high on CPGRAMS
By TIOL News Service
NEW DELHI, APR 24, 2017: THE redressal of public grievances is one of the primary focus areas of the Government and is being monitored at the highest level through the PRAGATI interactions of Prime Minister. PM has desired that all the Departments should strive to reduce the grievance redressal time from current 60 days to 30 days. CBDT is one of the 20 Government Departments/Ministries receiving the maximum number of public grievances on the online Public Grievances portal (CPGRAMS). Currently there are 3431 pending grievances which include the following number of overdue grievances, i.e., pending for more than 30 days:
31-60 days
|
61-90 days
|
91-180 days
|
942
|
281
|
91
|
On going through subordinate-wise status report, it is noticed that many Regions have quite substantive number of grievances pending for more than 30 days. This is a cause of series concern. Time and again it has been impressed upon all the Pr. Chief Commissioners, Chief Commissioners and their subordinate officers to attend to these grievances on priority. It was also conveyed that the senior officers shall personally monitor specified number of grievances and shall ensure that the grievances in their Region/Charge are resolved within the prescribed timeline of 30 days. It has been personally written DO letters to all Pr. Chief Commissioners delineating the steps to be taken for expeditious resolution of the grievances. In almost every video-conference this issue is being highlighted by the Board. In the action plan for the first quarter of F.Y. 2017-18, target has been given to clear all the grievances pending for more than 60 days. It is ensured that all the grievances pending in your Region for more than 60 days are resolved within a week and grievances pending for 30-60 days are resolved before 30th June, 2017 and a report in this regard is sent to me through your Zonal Member. The matter of resolution of grievances on CPGRAMS portal should be given top priority as this aspect will be given due importance while evaluating the annual performance of the officers.
|