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Air India, Nippon Airways join hands for travel between India and Japan10 killed as two Malaysian Military copters crashGST - s.107(11) - There is no fetter on the powers of the appellate authority to modify the order passed u/s 130(2) by the adjudicating authority: HCSC grills Baba Ramdev & Balkrishna in misleading ad caseCBDT amends jurisdiction of Pr CCITs in many citiesGST - Statutory mandate of sub-section (4) of Section 75 is that a personal hearing should be provided either, if requested for, or if an order adverse to the taxpayer is proposed to be issued: HCCCI invites proposal for launching Market Study on AI and CompetitionGST - Documents with regard to service of notice could not be located; that impugned orders came be to be passed without an opportunity being granted to Petitioner to submit documents and being heard - Matter remanded: HCIndia initiates anti-dumping duty probe against import of Telescopic Channel drawer slider from ChinaAFMS, Delhi IIT ink MoU for collaborative research & trainingCX - The activity of waste water treatment is part of manufacturing activity and any activity which is directly or indirectly in relation to manufacture would be eligible for credit: CESTATDoP&T notifies fixation of Himachal IPS cadre strength and amendment in pay rulesIndia, Cambodia ink MoU for HRD in Civil ServiceBengaluru Airport Customs seizes 10 yellow anacondas from check-in baggageST - Appellant has collected some service tax from service recipient, which has been deposited with Department, same shall not be refunded to appellant: CESTATDelhi daily air traffic goes beyond 4.7 lakh paxGovt organizing National Colloquium on Grassroots Governance2 Telangana students killed in road accident in USI-T- Addl. Commr. or above ranking officer to probe how I-T portal reflected demand being raised against assessee, despite Revenue not having issued any notice or passed any order against assessee: HCAnother tremor of 6.3 magnitude visits Taiwan; shakes tall buildingsI-T- Donations given out of accumulated funds u/s 11(2) are not allowable as application of income for charitable or religious purposes and the same shall be deemed to be income of assessee : ITATYou are arrogant Mr Musk, says Australian PM over Sydney stabbing video banUnited Health reports theft of huge Americans’ dataI-T - Travelling conveyance expenses should be disallowed to extent of bills which were not verifiable and have no nexus with business of assessee: ITATEarth Day: Biden announces USD 7 bn grant for rooftop solar panelsOECD to release annual report on Tax Inspectors without Borders on April 29EU introduces easy Schengen Visa rules for IndiansI-T- Leasehold rights in land are not within purview of section 50C of Act : ITAT
 
Grievance Redressal - CBDT to set up 58 more ASK Centres in current fiscal

By TIOL News Service

NEW DELHI, JULY 29, 2015: AS per CBDT, the disposal of grievances received through CPGRAMS has improved considerably. From 1.4.2014 to 22.07.2015 the overall disposal rate of grievances received on public grievances portal of the Government of India works out to 85%.

The Department has established 250 ASK Centres across the country to facilitate delivery of services identified in the Citizen’s Charter to the taxpayers. A road map is being readied for additionally establishing 58 ASK Centres during the current Financial Year. The department is committed to improve the delivery of service through ASK Centres. Towards this end, it has decided to mount proper training and refresher programmes for the officials working in ASK Centres with a certainty of tenure for such officials.

The disposal of Rectification Applications was also reviewed where pendency of cases was considerably high. At the end of first quarter of the current Financial Year 65 percent of the rectification applications received in the Department were disposed off. The Department is working on improving systems to reduce the time taken in disposal of rectification applications.

The Department is committed to the objective of timely delivery of quality taxpayer services and time bound disposal of grievances. This will be closely reviewed from time to time.


 RECENT DISCUSSION(S) POST YOUR COMMENTS
   
 
Sub: ESTABLISHMENT OF ASK CENTRES WITHOUT ADEQUATE AND SKILLED MANPOWER IS OF NO USE


Idea and policy of establishment of ASK Centres to address grievances of Tax Payers is very good and appreciable. But the question is whether the ASK Centres, which are functioning as on date, are able to perform and deliver the expected results? The Answer is NO. Though ASK Centres have come up beautifully and with spacious building and other amenities, they are lacking with adequate and skilled manpower. The manpower to ASK Centres are being drafted from the existing manpower in field offices, which themselves are having thin and weak manpower. Presently ASK Centre, in many places, is performing merely as Tappal Receipt Counter managed by TA/STA. Receipts generated and issued through system is also of no use, since the Tax Payers are not able to track their tappal online. Statistics indicate increase in percentage of resolving tappals and applications, but Tax Payers’ grievances remain unaddressed. It is therefore utmost important to see that ASK Centre functions to its full potential by posting adequate and skilled manpower and also manpower in field offices to be strengthen to dispose of applications to the logical end. Immediate steps to be taken to provide facility to Tax Payers to monitor online the status and action taken on their tappal and grievances. Otherwise huge investment made on ASK Centres will be waste of public money.

V. G. IRKAL
Hospet


Posted by vasantirkal vasantirkal
 

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