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Govt takes measures to reduce pendency of cases in consumer courts

By TIOL News Service

NEW DELHI, DEC 20, 2014: THE pendency in Consumer Fora is due to various reasons such as increased number of cases caused by growing Consumers' awareness, strict implementation of due process of adjudication, scope for multiple appeals and vacancy of incumbents in certain States/UTs. This information was given by the Minister of State for Consumer Affairs, Food and Public Distribution,Shri Raosaheb Patil Danve in a written reply in Rajya Sabha today.

The Minister said that Government has taken the following measures to reduce pendency of cases in the consumer courts.

(1) State Governments have been requested from time to time to take action well in advance for filling up of vacancies of President and Members and to maintain a panel of candidates for filling up of future vacancies also to avoid delay in appointments.

(2) Circuit Benches from National Commission have been frequently visiting States.

(3) Some State Commissions have constituted Additional Benches mainly to dispose off backlog of pending cases.

(4) The National Commission and s ome of the State Commissions as well as District Fora are adopting the process of holding Lok Adalats for speedy disposal of the cases.

(5) Financial assistance is provided by the Central Government to the States/UTs for strengthening of infrastructure of Consumer Fora including computerization and networking.

Total Number of Consumer Complaints filed/disposed since inception under Consumer Protection Law.

(Updated on 04.12.2014)

Sl. No.

Name of Agency

Cases filed since inception

Cases disposed of since inception

Cases Pending

% of total disposal

1.

National Commission

92481

81039

11442

87.63%

2.

State Commissions

661295

570184

91111

86.22%

3.

District Forums

3482728

3213497

269231

92.27%

 

TOTAL

4236504

3864720

371784

91.22%

 


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